Return & Refund Policy
Last updated: July 20, 2026
This Return and Refund Policy applies to purchases from The Vantage Shop, operated by Titanwave Commerce LLC.
30-Day Return Window
You may request a return within 30 calendar days after your order is delivered. To start a return, contact us at sales@thevantageshop.com before sending anything back. Include your order number, the item you want to return, and the reason for the return.
Returns sent without prior authorization may be refused or delayed.
Return Eligibility
Unless an item arrived damaged, defective, or incorrect, it must be unused, unworn, unwashed, and in substantially the same condition in which it was received, with all original packaging, manuals, accessories, and tags. Proof of purchase is required.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include clear photos or video of the item, packaging, and shipping label. For approved claims caused by our error or a product defect, we will provide a prepaid return label when a return is required and will offer an appropriate replacement, refund, or other remedy.
Change-of-Mind Returns
For approved returns that are not the result of damage, defect, or our error, the customer is responsible for return shipping costs. We do not charge a restocking fee. Original shipping charges are non-refundable unless required by law or the return resulted from our error.
Non-Returnable Items
The following items cannot be returned unless they arrived damaged, defective, or incorrect:
- Personalized, customized, or made-to-order products;
- Perishable goods;
- Gift cards;
- Final-sale or clearance items clearly marked as non-returnable before purchase;
- Personal care, beauty, health, hygiene, intimate, or sealed goods after the seal or protective packaging has been opened; and
- Hazardous materials, flammable liquids, gases, or other items that cannot legally or safely be returned.
These exclusions do not limit any non-waivable rights available under applicable consumer law.
Return Address
After your return is approved, send it only as instructed in the return authorization. Our business and return address is:
Titanwave Commerce LLC, doing business as The Vantage Shop
963 Topsy Lane, Unit 306, Carson City, NV 89705, United States
Do not return an item to a supplier, manufacturer, or address shown on the original parcel unless we specifically instruct you to do so in writing.
Refunds
We will notify you after we receive and inspect the return. If approved, we will issue the refund to the original payment method, generally within 5 business days. Your bank or card issuer may require up to 10 additional business days to post the credit. If more than 15 business days have passed since we approved your refund, contact us.
We may deduct for loss in value caused by handling beyond what is reasonably necessary to inspect an item, to the extent permitted by law.
Exchanges
To obtain a different item, color, or size, contact us. When available, the fastest option may be to return the original item and place a new order after the return is approved.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations after processing or fulfillment begins. If cancellation is no longer possible, the order may be handled under this return policy after delivery.
Lost or Missing Deliveries
If tracking shows an unusual delay or delivery but you cannot locate the parcel, check with household members, neighbors, and the carrier, then contact us. We will review the shipment and assist with an appropriate carrier claim or remedy. We do not deny remedies available under applicable law.
International and Statutory Rights
Nothing in this policy limits rights that cannot legally be waived. Customers in certain jurisdictions, including the European Economic Area and United Kingdom, may have statutory cancellation, withdrawal, or conformity rights in addition to this policy. Where a mandatory local rule provides greater protection, that rule controls.
Contact
Email: sales@thevantageshop.com
Phone: (775) 298-1358
Address: 963 Topsy Lane, Unit 306, Carson City, NV 89705, United States