Frequently Asked Questions
Orders and Shipping
How long does shipping take?
Orders are generally processed within 1–3 business days. We strive to have most orders processed, shipped, and delivered within approximately one week, but the total process can take up to 10 business days depending on the product and destination. International customs or carrier delays can take longer.
Do you ship internationally?
Yes, we ship to many international destinations. Available destinations and shipping charges are shown at checkout. Unless checkout says duties are prepaid, international customers are responsible for import duties, taxes, brokerage fees, and customs charges.
Will all items arrive together?
Not always. We use multiple suppliers and fulfillment facilities, so items from the same order may arrive in separate packages. You will not be charged extra shipping solely because we split an order.
How do I track my order?
When tracking is available, we send it to the email address or phone number provided at checkout. Tracking may take 24–72 hours to show movement after shipment confirmation.
Can I change or cancel an order?
Contact us immediately at sales@thevantageshop.com. We cannot guarantee changes or cancellations after processing or fulfillment begins.
Returns and Refunds
What is your return window?
You may request an eligible return within 30 calendar days after delivery. Contact us before mailing anything back.
Who pays return shipping?
We provide a prepaid return label for approved damaged, defective, or incorrect-item claims when a return is required. For ordinary change-of-mind returns, the customer pays return shipping. We do not charge a restocking fee.
When will I receive my refund?
Approved refunds are generally issued to the original payment method within 5 business days after inspection. Your bank or card issuer may need up to 10 additional business days to post the credit.
Products and Payments
Where do products ship from?
Products may ship from suppliers or fulfillment facilities in the United States or other countries. The shipping origin can vary by product and availability.
Is checkout secure?
Our store is hosted by Shopify and uses established payment providers. Available payment options are displayed during checkout.
Still Need Help?
Email sales@thevantageshop.com, call (775) 298-1358, or visit our Contact Us page. Include your order number for order-related questions.